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Modernize a legacy real-time analytics application with Amazon Managed Service for Apache Flink

AWS Big Data

OCTOBER 11, 2023

Solution overview In this post, we walk through a call center analytics solution that provides insights into the call center’s performance in near-real time through metrics that determine agent efficiency in handling calls in the queue. Agent states are reported in agent-state events.

Management 101
Management Metadata Analytics Dashboards 101
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Common Problems With CPM Software

Jet Global

AUGUST 25, 2020

What Is Corporate Performance Management? CPM is a subset of the even broader concept of business intelligence (BI). Once isolated within the finance department, CPM is now broadly employed in the form of reporting departmental metrics measured against targets. Improve key performance indicators (KPIs).

Software 96
Software Metrics Finance Key Performance Indicator 96
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