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What is ITIL? Your guide to the IT Infrastructure Library

CIO Business Intelligence

ITIL’s systematic approach to IT service management (ITSM) can help businesses manage risk, strengthen customer relations, establish cost-effective practices, and build a stable IT environment that allows for growth, scale, and change. For more information on the benefits of the latest version of ITIL, see “ ITIL 4: ITSM gets agile.”.

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IT leaders adjust budget priorities as economic outlook shifts

CIO Business Intelligence

Cloud-related services’ cost has risen by between 5% and 7% this year compared to last, IDC says. Megan Duty, VP of technology and project delivery, Puritan Life Insurance Company of America. Puritan Life Insurance Company of America Some of the projected growth is due to new users; not everything is yet on the cloud.

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Top 15 project management certifications

CIO Business Intelligence

Almost any IT pro can benefit from adding a project management certification to their list of IT credentials, showing you have the know-how to plan, schedule, budget, execute, deliver, and report on IT initiatives. 11, 2001, terrorist attacks to address issues of cyberterrorism and the information security of nations at large.