Modernize a legacy real-time analytics application with Amazon Managed Service for Apache Flink
AWS Big Data
OCTOBER 11, 2023
Solution overview In this post, we walk through a call center analytics solution that provides insights into the call center’s performance in near-real time through metrics that determine agent efficiency in handling calls in the queue. The near-real-time insights can then be visualized as a performance dashboard using OpenSearch Dashboards.
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