New Thinking, Old Thinking and a Fairytale
Peter James Thomas
JUNE 20, 2019
Of course it can be argued that you can use statistics (and Google Trends in particular) to prove anything [1] , but I found the above figures striking. Computerworld – Gartner: Customer-service outsourcing often fails , Scarlet Pruitt, March 2005. Source: Google Trends. – Gartner 2007. “60-70% – CIO.com 2010. “61%
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