2005, Data Transformation, Key Performance Indicator and Visualization

Modernize a legacy real-time analytics application with Amazon Managed Service for Apache Flink

AWS Big Data

OCTOBER 11, 2023

Solution overview In this post, we walk through a call center analytics solution that provides insights into the call center’s performance in near-real time through metrics that determine agent efficiency in handling calls in the queue. The near-real-time insights can then be visualized as a performance dashboard using OpenSearch Dashboards.

Management

Management Metadata Analytics Dashboards

Best Web Analytics 2.0 Tools: Quantitative, Qualitative, Life Saving!

Occam's Razor

OCTOBER 19, 2010

First presented at an eMetrics summit in 2005 the 10/90 rule was borne out of my observations of why most companies fail miserably at web analytics. It provides the Key Performance Indicator that I consider to be the holiest of the holy in web analytics: Task Completion Rate (segmented by Primary Purpose).

Analytics

Analytics Testing Measurement Optimization

Data Leaders Brief

Modernize a legacy real-time analytics application with Amazon Managed Service for Apache Flink

Best Web Analytics 2.0 Tools: Quantitative, Qualitative, Life Saving!

Webinars

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