Panera CIO John Meister on mastering customer experience
CIO Business Intelligence
APRIL 27, 2023
The first part of leveraging data is really understanding what we want to do with it — what is the KPI or the business metric we want to change? Then we look at the business situation and come up with a hypothesis around x. I also see it as the story of a CIO who is seen as a business leader first. Maybe it’s attrition.
Let's personalize your content