Remove 2014 Remove Digital Transformation Remove Metrics Remove Strategy
article thumbnail

Building elite teams to map out the business and customer journey

CIO Business Intelligence

When you look at the customer journey, many companies say they’re customer obsessed, but you bring that into the DNA by looking at the input metrics that impact the customer experience, not the output metric. Because if you start looking at output metrics that impact the customer experience, it’s too late.

article thumbnail

A perfect match: How tech promoted a small soccer team to the top

CIO Business Intelligence

So the SAP Sports One solution, a cloud-based sports management suite that makes it possible to visualize in real-time team performance, was developed in close relationship with the club in 2014. Artificial Intelligence, Business Intelligence, Cloud Management, Data Management, Digital Transformation, IT Leadership, SAP

Sales 52
article thumbnail

Top Challenges and Opportunities for Chief Data Officers

Sisense

To help provide guidance for what role a chief data officer should play at a particular organization, Yang Lee and a research team introduced their cubic framework for the chief data officer in their seminal 2014 paper for MIS Quarterly Executive. Value impact dimension: Service vs. strategy.