Customer Experience and Emerging Technologies: My CXChat Summary on Artificial Intelligence, Machine Learning and the Customer
Business Over Broadway
MAY 22, 2019
I was invited as a guest in a weekly tweet chat that is hosted by Annette Franz and Sue Duris. Research by Adobe shows that less than 1 in 10 businesses globally (9%) have a ‘highly integrated, cloud-based technology stack.’ For those of you who are interested, here is Gartner’s latest (2018) hype cycle on emerging technologies.
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