Remove 2018 Remove Data Processing Remove Digital Transformation Remove Experimentation
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Customer Experience and Emerging Technologies: My CXChat Summary on Artificial Intelligence, Machine Learning and the Customer

Business Over Broadway

I was invited as a guest in a weekly tweet chat that is hosted by Annette Franz and Sue Duris. For those of you who are interested, here is Gartner’s latest (2018) hype cycle on emerging technologies. Also, avoid digital hype; first, you need to develop the people, skills and competencies in conjunction with the IT organization.

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How generative AI impacts your digital transformation priorities

CIO Business Intelligence

Digital transformation must be a core organizational competency. During keynotes and discussions with CIOs, I remind everyone how strategic priorities evolve significantly every two years or less, from growth in 2018, to pandemic and remote work in 2020, to hybrid work and financial constraints in 2022.