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Customer Experience and Emerging Technologies: My CXChat Summary on Artificial Intelligence, Machine Learning and the Customer

Business Over Broadway

I was invited as a guest in a weekly tweet chat that is hosted by Annette Franz and Sue Duris. For those of you who are interested, here is Gartner’s latest (2018) hype cycle on emerging technologies. I recently joined Indigo Slate to lead their research and analytics. IoT Artificial Intelligence.