Customer Experience and Emerging Technologies: My CXChat Summary on Artificial Intelligence, Machine Learning and the Customer
Business Over Broadway
MAY 22, 2019
For those of you who are interested, here is Gartner’s latest (2018) hype cycle on emerging technologies. Juniper Research also forecasts that chat bots will save businesses about $8 billion annually by 2022. I recently joined Indigo Slate to lead their research and analytics. Also, the people at Indigo Slate are great.
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