Customer Experience and Emerging Technologies: My CXChat Summary on Artificial Intelligence, Machine Learning and the Customer
Business Over Broadway
MAY 22, 2019
For those of you who are interested, here is Gartner’s latest (2018) hype cycle on emerging technologies. Also, loyalty leaders infuse analytics into CX programs, including machine learning, data science and data integration. Juniper Research also forecasts that chat bots will save businesses about $8 billion annually by 2022.
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