Customer Experience and Emerging Technologies: My CXChat Summary on Artificial Intelligence, Machine Learning and the Customer
Business Over Broadway
MAY 22, 2019
For those of you who are interested, here is Gartner’s latest (2018) hype cycle on emerging technologies. They need to blend people, processes and technology; there is an increased need for people who are creative, manage continuous change and have skills associated with the technology itself (e.g., IoT Artificial Intelligence.
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