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To Improve Customer Experience, Improve the Digital Employee Experience

CIO Business Intelligence

Even with flexible remote work policies, the most seasoned employees in roles such as customer support, data science, business analysis, and DevSecOps move on to greener pastures and leave—just when they finally seemed to figure out how everything works. The customer still comes first.

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10 cloud strategy questions every IT leader must answer

CIO Business Intelligence

IT leaders may need fewer people managing servers and more people performing higher-level network engineering, systems integration, vendor management, data science, cloud security, or business analysis work. Quantifiable, dynamic, and outcome-oriented metrics are essential to track progress.

Strategy 143
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PASS Financials: past, present and the Future:

Jen Stirrup

I want to help by providing data and insights on the recent PASS row online. I also want to sound a few warning bells and I have the data to back it up. If the starting point of your analysis goes something like ‘How much money does C&C take from the community?’ From 2014 onwards, I tried to do exactly that.

Metrics 104