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Only engaged service teams can deliver next-level customer loyalty in an era of uncertainty

CIO Business Intelligence

Aside from the workflow inefficiencies that come with a distributed service center, there’s an element of human emotion that needs to be addressed. Service agents are more than just employees. By prioritizing employee wellness, leaders create something greater than a well-oiled machine or optimized tech stack.

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PODCAST: COVID19 | Redefining Digital Enterprises – Episode 3: COVID19 and Changing business landscape in Europe

bridgei2i

The sectors least directly affected are, of course, agriculture, construction, business services. While customer confidence also takes time to recover from rising unemployment, the economic uncertainty, and anxiousness. But these are reliant on the workforce, and they are neither healthy nor available right now.