customer-experience automating-customer-service-employee-tasks-for-better-cx 
CIO Business Intelligence
MARCH 6, 2024
IT industry researchers believe the biggest impact of gen AI this year will be in customer experience (CX), with organizations using vast amounts of data to communicate with consumers and resolve problems faster. That focus means we’re generating good customer outcomes more regularly than we were 12 or 18 months ago.
CIO Business Intelligence
JANUARY 12, 2024
The shift from using offices to hybrid working has changed how we define “working” and also how we think about the customer experience and employee experience (CX and EX). But although customers would connect with employees through contact centers, contact center agents were not always seen as office employees.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
IBM Big Data Hub
JANUARY 19, 2024
The future of customer experience (CX) is more : more data, more technology, more surprising and delighting. It’s also more pressure to retain those customers, whether those interactions happen online or in-store. As customer expectations and habits change, so too must the CX that organizations provide.
CIO Business Intelligence
MAY 11, 2022
Customers today are buying based on their experience with a company and whether a product or service aligns with their personal values, including access, inclusivity, sustainability and trust. Customer experience (CX) should play the starring role in decision-making and should be woven into technology initiatives.
CIO Business Intelligence
FEBRUARY 7, 2023
We can expect that every company is going to react this way in times of uncertainty. In 2023, CIOs are guided to focus on enhancing workforce engagement, customer experience, and data and AI. These are identified as key areas where technology can drive business growth and increase customer satisfaction in the process.
CIO Business Intelligence
OCTOBER 19, 2022
While the rapid shift to a digital-first world powered by remote work proved mostly successful, some organizations are vying to put the genie back in the bottle by bringing employees back to the office. To some, it’s about HR and employee experience. To others, the topic is focused on automation and emerging technology.
CIO Business Intelligence
JUNE 12, 2023
Chatbots and IVRs are contact center staples, but most still provide automated service for basic, repeatable tasks. What about when a customer needs to be intelligently routed to a better resource or has a question that’s not so cut-and-dry cut. What is a VA? How do VAs achieve hyper-personalization?
Expert insights. Personalized for you.
130 
Let's personalize your content