CIO Business Intelligence
MARCH 22, 2022
In a bid to help enterprises optimize customer service, Google Cloud is extending its Contact Center AI (CCAI) service with the ability to integrate with CRM (customer relationship management) applications in order to provide real-time insights and data analytics. Modernizing the contact center with CCaS.
CDW Research Hub
APRIL 30, 2021
To ensure a smooth employee experience to keep workers productive, IT leaders need an end-user platform that is: IT-friendly , delivering apps and data regardless of where they are located. User-friendly , allowing for single sign-on to all apps and files and empowers employees with self-service and customizable tools.
CIO Business Intelligence
APRIL 12, 2022
trillion in 2021, according to financial market data provider Refinitiv. Already this year, there are numerous smaller M&A deals, as enterprise software providers buy their way into new markets or acquire new capabilities rather than develop them in house. Microsoft buys Minit to optimize process automation.
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