Customer Experience and Emerging Technologies: My CXChat Summary on Artificial Intelligence, Machine Learning and the Customer
Business Over Broadway
MAY 22, 2019
I was invited as a guest in a weekly tweet chat that is hosted by Annette Franz and Sue Duris. Remember that digital transformation is about transforming your business and operating models with technology. Juniper Research also forecasts that chat bots will save businesses about $8 billion annually by 2022.
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