Customer Experience and Emerging Technologies: My CXChat Summary on Artificial Intelligence, Machine Learning and the Customer
Business Over Broadway
MAY 22, 2019
I was invited as a guest in a weekly tweet chat that is hosted by Annette Franz and Sue Duris. Also, loyalty leaders infuse analytics into CX programs, including machine learning, data science and data integration. I recently joined Indigo Slate to lead their research and analytics. So, become data literate.
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