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How Skullcandy Uses Predictive and Sentiment Analysis to Understand Customers

Sisense

Mark Hopkins is the Chief Information Officer at Park City, Utah based Skullcandy, leading the global IT, Digital, and Customer Service teams. We fed Kraken (BigSquid’s predictive analytics engine) information about historical warranty costs, claims, forecasts, historical product attributes, and attributes of the new products on the roadmap.

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Why Analytics Are Essential in Times of Crisis

Sisense

Now is the time to apply the full force of business intelligence used by analytics teams to help navigate growing uncertainty. Three clear opportunities are ripe to collect, analyze, and act on data: Maximize revenues: Identify drivers to increase sales by evaluating existing customers and processes. Insights over instinct.