Customer Experience and Emerging Technologies: My CXChat Summary on Artificial Intelligence, Machine Learning and the Customer
Business Over Broadway
MAY 22, 2019
According to Gartner, companies need to adopt these practices: build culture of collaboration and experimentation; start with a 3-way partnership among executives leading digital initiative, line of business and IT. Juniper Research also forecasts that chat bots will save businesses about $8 billion annually by 2022.
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