Prevent Customer Churn: Customer Retention in the Transition to Microsoft D365 F&SCM
Jet Global
JANUARY 15, 2021
You might measure those costs in different ways, including actual dollars and cents, staff time, added complexity, and risk. Most of those things are not about direct monetary costs; they are less tangible and measurable, but nonetheless very important. In other words, switching costs are not just about money.
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