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Product-based IT fuels Lufthansa’s digital CX transformation

CIO Business Intelligence

“The customers all had to go through flight disruptions, all had to go through service centers, which you couldn’t scale up in line with the need fast enough, so it made it very visible and tangible that self-service solutions are an absolute must improvement for the call centers,” Rückert says. Self-service is now much more important.”

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ST Engineering showcases applications of new technologies to stay ahead of disruption

CIO Business Intelligence

Foundry’s CIO Tech Priorities 2023 found that IT leaders are investing in technologies that provide greater efficiencies, better security, and improved end-user experience, with most actively researching or piloting projects around artificial intelligence (AI) and machine learning, data analytics, automation, and IT/OT intelligence.

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Building digital fluency in the C-suite and beyond

CIO Business Intelligence

Translating the CEO’s strategy Another legacy organization, 105-year-old The Teachers Insurance and Annuity Association of America (TIAA), has “a specific focus on elevating data and digital fluency” across the organization, says Sastry Durvasula, CIO and client services officer. Rizwan, CIO of Z2C Ltd.,

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Cloud Analytics Powered by FinOps

Cloudera

The public cloud is increasingly becoming the preferred platform to host data analytics – related projects, such as business intelligence, machine learning (ML), and AI applications. Transparency is one of the main pillars allowing visibility on how, when, and who uses the cloud resources. Why FinOps?

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Create an end-to-end data strategy for Customer 360 on AWS

AWS Big Data

We structure it in five pillars that power C360: data collection, unification, analytics, activation, and data governance, along with a solution architecture that you can use for your implementation. We recommend building your data strategy around five pillars of C360, as shown in the following figure.

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Building trust in the government with responsible generative AI implementation

IBM Big Data Hub

They also found that, while the public is still wary about new technologies like artificial intelligence (AI), most people are in favor of government adoption of generative AI. All respondents had at least a basic understanding of AI and generative AI.

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Qualcomm’s Cisco Sanchez on structuring IT for business growth

CIO Business Intelligence

As senior vice president and CIO at Qualcomm, Cisco Sanchez leads a global IT organization laser focused on setting the company up to achieve scale and speed in a world of complexity. Do we do it in a waterfall, safe, agile format? Could you drill down more on why it’s important to tackle the business model first?

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