What is ITIL? Your guide to the IT Infrastructure Library
CIO Business Intelligence
MAY 16, 2022
ITIL 4, which was released in 2019, maintains the same focus on automating processes, improving service management, and integrating the IT department into the business. This path focuses on how technology directs business strategy and how IT plays into that. The five volumes remained, and ITIL 2007 and ITIL 2011 remained similar.
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