CIO Business Intelligence

MAY 16, 2022

Later, the ITIL Refresh Project in 2007 consolidated the ITIL to five volumes consisting of 26 process and functions — this is referred to as the ITIL 2007 edition. In April 2001, CCTA, along with several other agencies, were rolled into the Office of Government Commerce (OGC), which is now known as the Cabinet Office.

IT 105

IT Cost-Benefit ROI Risk 105

AWS Big Data

OCTOBER 11, 2023

Near-real-time streaming analytics captures the value of operational data and metrics to provide new insights to create business opportunities. These metrics help agents improve their call handle time and also reallocate agents across organizations to handle pending calls in the queue. We use two datasets in this post.

Management 101

Management Metadata Analytics Dashboards 101

Jet Global

AUGUST 25, 2020

CPM is a subset of the even broader concept of business intelligence (BI). Once isolated within the finance department, CPM is now broadly employed in the form of reporting departmental metrics measured against targets. Employee performance management relies on metrics such as personal performance reviews and turnover rates.

Software 96

Software Metrics Finance Key Performance Indicator 96