2001, Dashboards, Key Performance Indicator and Reporting

Modernize a legacy real-time analytics application with Amazon Managed Service for Apache Flink

AWS Big Data

OCTOBER 11, 2023

Solution overview In this post, we walk through a call center analytics solution that provides insights into the call center’s performance in near-real time through metrics that determine agent efficiency in handling calls in the queue. The near-real-time insights can then be visualized as a performance dashboard using OpenSearch Dashboards.

Management

Management Metadata Analytics Dashboards

Common Problems With CPM Software

Jet Global

AUGUST 25, 2020

Once isolated within the finance department, CPM is now broadly employed in the form of reporting departmental metrics measured against targets. If done well, CPM enables an organization to boost its performance and drive growth. The term originated with Gartner, the global research and advisory firm , back in 2001.

Software

Software Metrics Finance Key Performance Indicator

Data Leaders Brief

Modernize a legacy real-time analytics application with Amazon Managed Service for Apache Flink

Common Problems With CPM Software

Webinars

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