What is ITIL? Your guide to the IT Infrastructure Library
CIO Business Intelligence
MAY 16, 2022
Nationwide Insurance achieved a 40% reduction in system outages and estimates a $4.3 million ROI over three years, and Capital One reduced its “business critical” incidents by 92% over two years. You won’t know the exact ROI on ITIL until you implement it within your organization and use it effectively.
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