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Modernize a legacy real-time analytics application with Amazon Managed Service for Apache Flink

AWS Big Data

OCTOBER 11, 2023

Solution overview In this post, we walk through a call center analytics solution that provides insights into the call center’s performance in near-real time through metrics that determine agent efficiency in handling calls in the queue. HandleTime – This customer service metric measures the length of a customer’s call.

Management 106
Management Metadata Analytics Dashboards 106
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Common Problems With CPM Software

Jet Global

AUGUST 25, 2020

Once isolated within the finance department, CPM is now broadly employed in the form of reporting departmental metrics measured against targets. If done well, CPM enables an organization to boost its performance and drive growth. CPM shouldn’t be confused with employee performance management. CPM is an evolving concept.

Software 96
Software Metrics Finance Key Performance Indicator 96
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