AWS Big Data

OCTOBER 11, 2023

Solution overview In this post, we walk through a call center analytics solution that provides insights into the call center’s performance in near-real time through metrics that determine agent efficiency in handling calls in the queue. The near-real-time insights can then be visualized as a performance dashboard using OpenSearch Dashboards.

Management 104

Management Metadata Analytics Dashboards 104

Occam's Razor

DECEMBER 9, 2013

To learn more about the Do in stage one please review my See-Think-Do-Coddle framework for content, marketing and measurement.]. Or Ford (it is amazing that in 2013, for such an expensive product, it looks so… 2005). Just focus on the last column in that report, then optimize your campaign targeting, content and success measures.

Marketing 165

Marketing Analytics Key Performance Indicator Optimization 165

Occam's Razor

OCTOBER 19, 2010

First presented at an eMetrics summit in 2005 the 10/90 rule was borne out of my observations of why most companies fail miserably at web analytics. You'll measure Task Completion Rate in 4Q (below). You'll measure Share of Search using Insights for Search (below). Fourth Bit Of Context. The 10/90 Rule! LivePerson.

Analytics 135

Analytics Testing Measurement Optimization 135