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The Growing Importance Of Data Collection For Customer Service

Smart Data Collective

Big data is crucial for any organization that wants to attract and retain customers. A study by McKinsey Global Institute found that data-driven companies are 400% more likely to retain customers and 2,200% more likely to acquire new ones. Fortunately, big data can minimize the cost of appointment errors.

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Our quest for robust time series forecasting at scale

The Unofficial Google Data Science Blog

Our team of data scientists and software engineers in Search Infrastructure was already engaged in a particular type of forecasting. They can arise from data collection errors or other unlikely-to-repeat causes such as an outage somewhere on the Internet.

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Themes and Conferences per Pacoid, Episode 7

Domino Data Lab

Then, when we received 11,400 responses, the next step became obvious to a duo of data scientists on the receiving end of that data collection. Over the past six months, Ben Lorica and I have conducted three surveys about “ABC” (AI, Big Data, Cloud) adoption in enterprise.

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Unintentional data

The Unofficial Google Data Science Blog

Implicitly, there was a prior belief about some interesting causal mechanism or an underlying hypothesis motivating the collection of the data. As computing and storage have made data collection cheaper and easier, we now gather data without this underlying motivation. Be skeptical, intellectually honest.