Panera CIO John Meister on mastering customer experience
CIO Business Intelligence
APRIL 27, 2023
The first part of leveraging data is really understanding what we want to do with it — what is the KPI or the business metric we want to change? I can finish coding something and test it today, put it in the cafe for a prototype or proof of concept, and then go into the cafe and watch our associates or customers use it.
Let's personalize your content