The $400 billion opportunity for AI in customer service
CIO Business Intelligence
NOVEMBER 20, 2023
Take AVA, the AI-infused customer support bot that AirAsia introduced in 2019. Using generative AI as a part of the chatbot creation process is one of the most promising use cases at present, and certainly the least risky,” says Benedikt Schönhense, co-founder and head of data science at Springbok AI.
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