Customer Experience and Emerging Technologies: My CXChat Summary on Artificial Intelligence, Machine Learning and the Customer
Business Over Broadway
MAY 22, 2019
Winning Emerging Technologies in 2019: Generally speaking, the winners are all about artificial intelligence, machine learning and the general use of data to help people make better decisions and to feed algorithms for automation. Juniper Research also forecasts that chat bots will save businesses about $8 billion annually by 2022.
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