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3 Reasons Call Center Software Integration Is a Must in 2019

Smart Data Collective

However, 76 percent of those customers appreciate the option to interact through digital channels. Contact center software integration allows you to shift your focus toward improving agent support and enhancing your call center’s resources, which, in turn, allows your agents to interact more productively and effectively.

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Interview with: Sankar Narayanan, Chief Practice Officer at Fractal Analytics

Corinium

How can advanced analytics be used to improve the accuracy of forecasting? The use of newer techniques, especially Machine Learning and Deep Learning, including RNNs and LSTMs, have high applicability in time series forecasting. Newer methods can work with large amounts of data and are able to unearth latent interactions.

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How the BMW Group analyses semiconductor demand with AWS Glue

AWS Big Data

The main requirement is to have an automated, transparent, and long-term semiconductor demand forecast. Additionally, this forecasting system needs to provide data enrichment steps including byproducts, serve as the master data around the semiconductor management, and enable further use cases at the BMW Group.

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Climate change predictions: Anticipating and adapting to a warming world

IBM Big Data Hub

Climate modeling consists of using datasets and complex calculations to represent the interactions between major climate system components—namely, the atmosphere, land surface, oceans and sea ice. Red Cross Red Crescent Climate Centre, 2019. International Union for Conservation of Nature and Natural Resources, December 2019.

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Why Financial Services Firms are Championing Natural Language Processing

CIO Business Intelligence

In business, when a trend is forecast to grow by more than 3000% and generate cost savings of $7.3 Those numbers represent the projected growth of chatbot interactions among banking customers between 2019 to 2023 and the cost savings from 862 hours less of work by support personnel, according to research by Juniper Research.

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Top 10 IT & Technology Buzzwords You Won’t Be Able To Avoid In 2020

datapine

While we’ve seen traces of this in 2019, it’s in 2020 that computer vision will make a significant mark in both the consumer and business world. Already in our shortlist of tech buzzwords 2019, artificial intelligence is on the front scene for next year again. Artificial Intelligence (AI). Connected Retail. Hyperautomation.

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9 Ways Location Data Can Help You Excel in Retail

Smart Data Collective

trillion in 2019? Enhance the client experience Better Understand Customer Demographics Forecast customer behavior Improve pricing decisions Highlights Expansion Potential Improve product display in-store Reduce customer acquisition expenses Improve the online customer experience Customer persona identification.