AI bots for customer experience: trends, insights, and examples
CIO Business Intelligence
MARCH 27, 2023
Any company that underestimates the value of AI in this area will fall behind in 2023; however, reevaluation is necessary. We will see a focus on making customer interactions easier to understand, resulting in less repetition of information and disconnects to create better bot experiences. For now, it’s “slow and steady wins the race.”
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