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CCaaS is a Vital Tool for Managing Customer Analytics

Smart Data Collective

One of the most important reasons companies are investing in analytics technology is to improve their understanding of their customers. Companies are expected to spend over $24 billion on customers analytics technology by 2025. The benefits of analytics to understand the customer journey cannot be overstated.

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A new era in BI: Overcoming low adoption to make smart decisions accessible for all

IBM Big Data Hub

According to Gartner, although the number of employees that use analytics and business intelligence (ABI) has increased in 87% of surveyed organizations, ABI is still used by only 29% of employees on average. Despite the clear benefits of BI, the percentage of employees actively using ABI tools has seen minimal growth over the past 7 years.

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What is the Future of Business Intelligence in the Coming Year?

Smart Data Collective

billion by 2025. In this article, you’ll discover: upcoming trends in business intelligence what benefits will BI provide for businesses in 2020 and on? Augmented analytics uses artificial intelligence to process data and prepare insights based on them. Future of Business Intelligence: Benefits Provided. Increase in ROI.