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4 Steps to Streamline Your Contact Centre Spend

CIO Business Intelligence

The contact center software market is expected to grow at a 21% compound annual growth rate ( CAGR ) from 2022 to 2030. billion by 2030, a CAGR of 24.8%. There are a host of reasons, many centered on the cloud’s ability to enable more flexible, omnichannel service delivery and enhanced CX solutions.

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The history of ESG: A journey towards sustainable investing

IBM Big Data Hub

It refers to a set of metrics used to measure an organization’s environmental and social impact and has become increasingly important in investment decision-making over the years. In response, asset managers began to develop ESG strategies and metrics to measure the environmental and social impact of their investments.