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Conversational AI use cases for enterprises

IBM Big Data Hub

The emergence of NLG has dramatically improved the quality of automated customer service tools, making interactions more pleasant for users, and reducing reliance on human agents for routine inquiries. These technologies enable systems to interact, learn from interactions, adapt and become more efficient. billion by 2030.

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5 Sources of Data for Customer Analytics and Their Benefits

Smart Data Collective

There is no disputing that data analytics is a huge gamechanger for companies all over the world. Global businesses are projected to spend over $684 billion on big data by 2030. Market analysts project that companies around the world will spend over $47 billion on customer journey analytics by 2030.