NLP Isn’t Enough. Leading Financial Services Companies Are Now Moving to Conversational AI.
CIO Business Intelligence
JUNE 13, 2022
Today, most banks, insurance companies, and other kinds of financial services firms have deployed natural language processing (NLP) tools to address some of their customer service needs. But most of these tools fall far short of organization’s goals for the technology. billion, and for insurance, the savings will approach $1.3
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