Analytics Article Forecasting Journey Analytics 
Smart Data Collective
MARCH 11, 2022
There is no disputing that data analytics is a huge gamechanger for companies all over the world. Therefore, you need sophisticated customer analytics to analyze complex customer behavior. This article will go over the concept of customer service analytics and some of the uses and advantages it could provide to a business.
Business Over Broadway
MAY 22, 2019
Below is a list of topics, answers and articles in support of a recent Tweet Chat in which I was the guest. I have included the topics of discussion, some of my answers and a list of articles in support of the week’s topic. Juniper Research also forecasts that chat bots will save businesses about $8 billion annually by 2022.
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