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CIO Business Intelligence
MARCH 22, 2022
In a bid to help enterprises optimize customer service, Google Cloud is extending its Contact Center AI (CCAI) service with the ability to integrate with CRM (customer relationship management) applications in order to provide real-time insights and data analytics.
CIO Business Intelligence
MARCH 29, 2022
For the past decade, process mining specialist Celonis has been helping enterprises optimize processes around their ERP systems — and more recently has branched out to help them optimize their use of workflow automation platforms, too. in October 2021.
CIO Business Intelligence
APRIL 12, 2022
Technology and telecommunications deals accounted for more than one-fifth of that, according to Shearman & Sterling. Already this year, there are numerous smaller M&A deals, as enterprise software providers buy their way into new markets or acquire new capabilities rather than develop them in house. trillion in 2020 to $5.16
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