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Customer Experience and Emerging Technologies: My CXChat Summary on Artificial Intelligence, Machine Learning and the Customer

Business Over Broadway

Below is a list of topics, answers and articles in support of a recent Tweet Chat in which I was the guest. I have included the topics of discussion, some of my answers and a list of articles in support of the week’s topic. I recently joined Indigo Slate to lead their research and analytics. So, become data literate.

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5 Sources of Data for Customer Analytics and Their Benefits

Smart Data Collective

Therefore, you need sophisticated customer analytics to analyze complex customer behavior. This article will go over the concept of customer service analytics and some of the uses and advantages it could provide to a business. What Is Customer Service Analytics? Customer Journey Analytics.