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Customer Experience and Emerging Technologies: My CXChat Summary on Artificial Intelligence, Machine Learning and the Customer

Business Over Broadway

Also, loyalty leaders infuse analytics into CX programs, including machine learning, data science and data integration. How employees can drive transformation and emerging technology adoption: Both are data-heavy endeavors; We know that statistics/math knowledge is related to data science project success. So, become data literate.

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5 Sources of Data for Customer Analytics and Their Benefits

Smart Data Collective

Market analysts project that companies around the world will spend over $47 billion on customer journey analytics by 2030. Customer service analytics assist you in tracking and comparing key performance indicators (KPIs) to service level agreements (SLAs). Customer Journey Analytics. Finding New Revenue Sources.