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When the Voice of the Customer Actually Talks

Rocket-Powered Data Science

The goals of such activities are to improve customer service, customer interactions, customer engagement, and customer experience (CX) through just-in-time customer assistance, personalization, and loyalty-building activities. CX has become increasingly data-informed and data-driven, with VoC data being one of the key data sources.

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Research shows extensive use of AI contains data breaches faster and saves significant costs

IBM Big Data Hub

The Cost of a Data Breach 2023 global survey found that extensively using artificial intelligence (AI) and automation benefited organizations by saving nearly USD 1.8 million in data breach costs and accelerated data breach identification and containment by over 100 days, on average.

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Your Modern Business Guide To Data Analysis Methods And Techniques

datapine

In our data-rich age, understanding how to analyze and extract true meaning from the digital insights available to our business is one of the primary drivers of success. Despite the colossal volume of data we create every day, a mere 0.5% is actually analyzed and used for data discovery , improvement, and intelligence.