Smart Data Collective

DECEMBER 14, 2019

This is slowly changing with the emergence of AI and big data to solve these challenges. In this post, we’re going to take a closer look at AI and big data and how they can transform the customer journey. What is Big Data? How Do AI and Big Data Help in the Customer Journey?

Big Data 65

Big Data Cost-Benefit B2B Sales 65

AWS Big Data

JUNE 12, 2023

Our founders previously led contact center research and development for a global contact center technology provider, and we founded Joulica because we saw that the shift to the cloud and growing demand for data and analytics would transform the customer service industry. To learn more about Joulica, please visit Joulica.io.

Analytics 52

Analytics Visualization Dashboards KPI 52

Smart Data Collective

MARCH 11, 2022

There is no disputing that data analytics is a huge gamechanger for companies all over the world. Global businesses are projected to spend over $684 billion on big data by 2030. There are many ways that companies are using big data to boost their profitability. Customer Journey Analytics.

Customer Analytics 117

Customer Analytics Analytics Key Performance Indicator Big Data 117