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IBM to buy Apptio for $4.6B to help companies optimize IT spend

CIO Business Intelligence

billion to help enterprises optimize their IT expenditure, particularly cloud costs, as they try to navigate uncertain macroeconomic conditions. Apptio, which has over 1,500 enterprise customers, also integrates with technology from AWS, Microsoft Azure, Salesforce, Google Cloud, Oracle, Salesforce and SAP.

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Google’s Contact Center AI Platform aims to optimize customer service

CIO Business Intelligence

In a bid to help enterprises optimize customer service, Google Cloud is extending its Contact Center AI (CCAI) service with the ability to integrate with CRM (customer relationship management) applications in order to provide real-time insights and data analytics. Modernizing the contact center with CCaS.

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Celonis beefs up its Power BI process mining capabilities

CIO Business Intelligence

For the past decade, process mining specialist Celonis has been helping enterprises optimize processes around their ERP systems — and more recently has branched out to help them optimize their use of workflow automation platforms, too. in October 2021.

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The biggest enterprise technology M&A deals of the year

CIO Business Intelligence

trillion in 2021, according to financial market data provider Refinitiv. Technology and telecommunications deals accounted for more than one-fifth of that, according to Shearman & Sterling. Infosys buys oddity for digital marketing capabilities. M&A volume climbed from $3.26 trillion in 2020 to $5.16