CIO Business Intelligence

OCTOBER 23, 2023

One way they’re doing that is by reimagining the IT function, say management consultants, executive advisors, and CIOs themselves. Organizations that enhance customer experience can boost sales by upwards of 7% and profitability between 1% and 2% , according to management consulting firm McKinsey.

IT 137

IT Consulting Scorecard Key Performance Indicator 137

CIO Business Intelligence

OCTOBER 2, 2023

Debra Chin, a certified Project Management Professional (PMP) and program manager/consultant with ROC Implementation & Management Group (ROCIMG), describes the PMO more succinctly, saying, “It’s a centralized point that helps manage projects.”

Management 124

Management Scorecard Key Performance Indicator Risk 124

datapine

JANUARY 18, 2023

This insightful report displays relevant metrics such as the top-performing agents, net promoter score, and first contact resolution rate, among others. A good example is a KPI scorecard. They convey information between team members and departments to keep communication flowing regarding goals and business objectives.

Reporting 201

Reporting Metrics Dashboards Visualization 201