CIO Business Intelligence

OCTOBER 2, 2023

The PMO works with a project’s business sponsors to articulate expected outcomes, establish metrics for measuring success, and then report on the returns generated by the finished project. PMOs will often be headed up by a director who is responsible for ensuring project alignment with business objectives.

Management 125

Management Scorecard Key Performance Indicator Risk 125

Anmut

MAY 12, 2022

Frame all problems, solutions, and success metrics in a business context. The best way to do that is to establish a firm connection between the problems you want to solve and key business objectives. What are the critical metrics that are being used to measure strategic success? This serves two purposes.

Scorecard 52

Scorecard Business Objectives Measurement Metrics 52

CIO Business Intelligence

OCTOBER 23, 2023

A 2023 report titled The Digital Disconnect: Linking Vision to Real-World Execution from digital services firm West Monroe speaks to this point, finding that while 86% of organizations say they’re “effective at creating digital products and experiences that customers love,” only 17% score 4 out of 9 or higher on the firm’s Product Scorecard.

IT 137

IT Consulting Scorecard Key Performance Indicator 137

datapine

JANUARY 18, 2023

This insightful report displays relevant metrics such as the top-performing agents, net promoter score, and first contact resolution rate, among others. A good example is a KPI scorecard. They convey information between team members and departments to keep communication flowing regarding goals and business objectives.

Reporting 201

Reporting Metrics Dashboards Visualization 201