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5 Sources of Data for Customer Analytics and Their Benefits

Smart Data Collective

Therefore, you need sophisticated customer analytics to analyze complex customer behavior. This article will go over the concept of customer service analytics and some of the uses and advantages it could provide to a business. A high level of customer effort results in a poor customer experience.

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How Data Integration and Machine Learning Improve Retention Marketing

Business Over Broadway

Figure 1 includes a good illustration of different data sets and how they fall along these two size-related dimensions (For the interested reader, check out the figure in an interactive graphic ). Siloed data sets prevent marketers from gaining a complete understanding of their customers.