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Joulica unifies real-time and historical customer experience analytics with Amazon QuickSight

AWS Big Data

To help solve this problem, we chose Amazon QuickSight , a cloud-native business intelligence tool that allows you to embed insightful analytics into any application with customized, interactive visuals and dashboards. Embedding QuickSight to provide a 360-degree view At Joulica, our specialty is real-time analytics.

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Qualtrics seeks to broaden picture of employee engagement

CIO Business Intelligence

And it will use those profiles in a new tool it launched today: Employee Journey Analytics. Employee Journey Analytics, meanwhile, offers an overview of sentiment, either for the whole company or groups of employees, around various interactions — onboarding, IT support, returning from care leave.

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Customer Experience and Emerging Technologies: My CXChat Summary on Artificial Intelligence, Machine Learning and the Customer

Business Over Broadway

On a related note, this finding surprised me: Gartner’s hype cycle says that Customer Journey analytics won’t reach the “plateau of productivity” until over 10 years. I recently joined Indigo Slate to lead their research and analytics. The reason I joined the company is that they are developing a CX platform, Ruptive.